Archive for Bookings

Coaching Your Host is About Effective Communication

Host CoachingOne of the reason I love and have so embraced social media is because it's about building relationships. As direct sellers, that's really what we do for a living. In my opinion, the most important relationship you build in your direct sales business is with your host. For the last few weeks, I've written about getting bookings. This week, I'm going to focus on the one most important thing you can do to get all those bookings to actually hold and turn into successful parties: host coaching.

Let's start at the beginning. I learned very quickly that my success or failure with a host depended greatly upon how I set that host up the night they booked their party with me. If you’re clear with the host about your commitment to them and what they’ll need to do in order to have a successful party, you’ll find your parties holding on their original dates with hosts who are on board and enthusiastic about creating a successful evening for you. (If you're doing creative bookings over the phone or booking virtual parties, this language works just as well.)

You want to communicate three requirements to your new host before she walks out the door:

1.    Set a show date within 30 days from that night if at all possible

2.    Assign the task of completing the guest list and offer an incentive to get it done.

3.    Schedule a date within one week (either over the phone or in person) to pick up the guest list & postage & plan the party. Your language around these three steps is very important. The biggest mistake most representatives make at this point in their relationship with their hosts is not taking control. When you own your power and simply tell them what the plan is instead of asking them for their cooperation, they respect you at a whole different level and your partnership begins. The language is what creates the partnership that will get you the results you want.

If you need the exact scripting for creating this relationship with your host, you migh want to check out my e-book/audio book "Powerful Language for Your Direct Sales Business." It's got 12 scripts that tell you exactly what to say to get the booking, sponsoring, and sales results you've always dreamed of in your direct sales business.



WANT TO USE THIS ARTICLE FOR FREE IN PRINT OR ONLINE?

You may, as long as you do not alter it and include the following information (with active links as appropriate):

Julie Anne Jones is a well known direct sales keynote speaker, corporate consultant, coach, and trainer. For nearly ten years, she's been sharing her authentic and easy-to-use scripting and tools for success with direct sellers all over the world, both live from the stage and through social media and internet training. To learn more about Julie Anne, her products and services, and to read more blog posts, visit her at www.julieannejones.com.

Need Home Party Boookings? Stop Asking and Start Offering

Offering Instead of AskingHow many of you have ever asked the question, “Would you like to book a party with me?” Every one of you, I’m betting. You’ve probably even been taught to use that question by your company. You’re taught to "ask everyone."  In my never to be humble opinion, that's a flawed practice. It makes you seem disingenuous (since you're asking everyone, I'm not really very special), and it's not personal at all. 

Think about who that question is about. Your potential host? What's "in it" for her? Nope. It’s about you! Once you understand that, you can start getting out of yourselves and start making it about the other person.

So what if you stopped asking and started offering? Can you imagine the shift that could happen if you went from asking for something (which is about you) to offering something (which is all about them)? Having something offered to you makes you feel special. It makes you feel like the person offering cares about you. It’s impossible to convince someone you care about her with the question “Would you like to book a party with me?"

Here’s some language you might consider trying the next time you're tempted to ask for something:

  • “Sue, you were so much fun tonight! I cannot wait to come and spoil you and your friends with a party. I have no doubt you have to have fun friends! Should we look at February or March?”
     
  • “Renee, I want you as one of my February hosts! I cannot believe how much you added to the party tonight! You are fun! Let’s look at our schedules and see when we can get together.”
     
  • “Marilyn, I couldn’t stop thinking about our conversation earlier tonight and how completely busy you said you’ve been. I think you need a break, and I’d be absolutely honored if you would let me be the one to set it up for you. Let’s figure out when we can find a time to get you and your friends together.”
     
  • "Karen, look at your wish list! You love my products. I don't want you to have to pay for all of these. Tell you what, let’s set up a party so you can get a ton of these for free. Do you prefer a weeknight or a weekend?"

Let's break the above examples down:

  • Notice that each example starts out with some sort of acknowledgment. That’s important, because we as women aren’t acknowledged very often.
  • Next, in each example, I've looked for a way to support them or be of service to them based on something I knew about them (again, "what's in it for them?")
  • Finally, three of the above examples end with an open ended question (one which requires more than a yes or no answer and encourages conversation).

So, consider shifting from asking to offering at your next party and see what happens. At the very least, you'll end up in a conversation (which could lead to lots of great things).

P.S. This technique works great with sponsoring and sales as well. 

Want to add any of your own questions below? I'd love to hear your interpretation of this "formula."



WANT TO USE THIS ARTICLE FOR FREE IN PRINT OR ONLINE?

You may, as long as you do not alter it and include the following information (with active links as appropriate):

Julie Anne Jones is a well known direct sales keynote speaker, corporate consultant, coach, and trainer. For nearly ten years, she's been sharing her authentic and easy-to-use scripting and tools for success with direct sellers all over the world, both live from the stage and through social media and internet training. To learn more about Julie Anne, her products and services, and to read more blog posts, visit her at www.julieannejones.com.

 

Use a Booking Tree to Double Your Bookings From Parties!

img_1840How many times have you walked out of a party frustrated because, even though everyone seemed to have had a great time and there were even a few people who seemed interested in booking a party, you're walking out the door with no bookings? It's something I get asked about often over on the Facebook Fan Page.

 

What if you had so many bookings from your home parties that you had to give them away to your downline? Can you imagine getting three to four bookings at every home party you do? What would that mean for your paycheck each week? Using a visual direct sales tool to share your available dates at your home parties is the quickest way to accomplish higher bookings. There are many ways to do this, but the easiest (and best, in my opinion) is what I call the Booking Tree.

 

First things first. If you know when you’re working, it not only supports the balance in your life, but it also can increase your bookings because you're intentional about offering those dates to your home party guests. Secondly, finding a way to make offering your available dates even more appealing by using some sort of direct sales tool like an instant reward (or booking gift) can also sway someone from a maybe to a yes.

 

Enter the Booking Tree. This direct sales tool is a simple, incredibly effective way to share your home party dates. It's a photo stand (you can get the one pictured above here) with five slots. You simply fill out your home party date cards (a simple 3×5 card with a space for the date of the home party and the host’s name, address, phone number and e-mail address – you can find my template on my Powerful Tools for Your Direct Sales Business downloads product) and attach them to the booking tree. At the end of your booking commercial (another great direct sales tool), simply hold up the booking tree. Here's the fun part. In the corner of each card, punch a hole and attach a small gift to that hole (the dollar store is a great outlet for this, or you can use small items from your own line. Be sure the gift doesn't cost you more than a few dollars).

 

Tell your guests that these are the dates you're available over the next several weeks, and that once they choose the date they want, the gift attached to that card is theirs to keep. Then simply ask them to fill out their information on the card and give you 5 minutes before they leave so you can get them set up and working on their own home party plan. It's so simple that you'll find your home parties seem to book themselves!  Someone will take a card and bring it to you all filled out. At that point they're ready to be set up for host coaching. You can also use a gift bag for larger items that can’t clip to the cards and they can choose a gift when they bring you the card.

 

The idea of this direct sales tool is to offer them an instant gift for choosing one of your “bonus” dates.  As a direct sales trainer I can tell you that this concept is the single most effective way my clients have found to increase bookings for their direct sales business. And it's very easy to provide this training to someone new to your direct sales business so they begin getting bookings right away (and you know what they say – no one ever quits with bookings on their calendar).