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Archive for Relationship Building

If I’m Bugging You, I Want You to Go!

Thursday, May 10th, 2012

Over the past month or so, I've diligently and painstakingly removed myself from over fifty e-mail lists. These are lists I got on as part of a promotion or in the process of registering for a free call. They're lists owned by other coaches, trainers, speakers and so-called "experts" in the fields of direct sales, internet marketing, and social media. I came into their experience as a student, hoping to learn from them. I've opted out of their list either because I'm no longer interested in what they're teaching, I've learned all I need to learn, or (most often) because the only thing I get from them is a continual barrage of sales e-mails.

I can honestly say that most of these people have never even bothered to send me advertising disguised as an e-zine. Heck, most can't even be bothered to use a system that allows them to send attractive, HTML e-mails with pictures (would it hurt to let me see what you look like?). Generally, I get several ugly text e-mails a week (sometimes more than one a day) offering me the next great marketing tool if I "ACT NOW!" And sometimes, I have to really search to find the link that allows me to "opt out" of their lists. It's as if they're afraid if I actually know how to do that, I will! (Ya think?!)

If you receive my e-zine newsletters or my new Friday Blog Wrap up letters, I'm hoping you get some nugget of value out of our contact. I rarely market anything in my e-zines and I focus as much as I can on content that supports you with new ideas that will help you grow your business. If you don't receive the e-zine (shameless plug coming up), you can sign up for it here, and if you want to have the blogs delivered directly to your e-mail box, you can sign up for that here.

All of this leads me to my point; my relationship with you. Since I began using e-mail to connect with my customers over five years ago, it's been my intention that you receive value from whatever I'm sending you. Otherwise, I'm just junking up your e-mail box (And I never, ever want to be that girl). Last week I started an every-Friday e-mail with quick links to that week's blog posts, just to make sure I'm always giving you the most value I can. Every e-mail you receive from me places the "opt out" message right at the top, before my header or anything I'm hoping you'll read. If you don't want to get my e-mails any more, I really, really want you to opt out of my system so you aren't feeling annoyed every time you hear from me. I promise, I never take it personally.

So, I just wanted to get that off of my chest. Please know that, if you "opt out" of my system, that's really, truly okay. I know it means that you don't have time to read my e-mails or they aren't relevant for your business, or that we're just not a good "fit" anymore. And if you have feedback for me about any of this, I'd love to hear from you. You can comment below if you're okay with a more public forum, or message me through the Fan Page.

 



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Julie Anne Jones is a direct sales corporate consultant, coach, and trainer, and the CEO of Julie Anne Jones, Inc. She is known for her authentic and easy-to-use scripting and specializes in specific systems, language, and tools for success in direct sales. To learn more about Julie Anne and her products and services, and to read her weekly blog posts, visit her at www.julieannejones.com.

People are Your Greatest Business Asset

Tuesday, May 8th, 2012

CB048898I’ve always been very independent. From the day I was born (according to my mom), I’ve had no fear. I tend to plunge into projects before I even really know how I’ll actually make them happen. It has taught me to be brave, which is great. Unfortunately, it has also taught me to be somewhat of a loner because (blessedly) most people don’t work at the pace or with the same energy I do. That’s why, when I started my company almost 7 years ago, I pretty much did “it all” by myself. I was a one woman show.

Once the company grew to a point where it was humanly impossible for one person to run it all alone, I had to bring on support staff to help with that. What that meant for me was that I had to learn to let go and “give” part of my projects, tasks, dreams, even trust to other people. In the beginning of this process, I was a horrible micro manager. Turning things over was hard. It took a long time to trust that someone else could handle delegated tasks without me. What I've come to realize over the past several years is that the people on my support staff are, hands down, my most valuable business asset. They are committed to my business and my success and they make me look good every day. That value to me is priceless. Realizing that has made me take better care of them and make sure they know how important they are to me often.
 
You’re an independent contractor. As a direct seller, you work alone. Except, if you’ve been doing this for any time at all, you know you don’t. Your business is more dependent on others than mine is. You depend on your hosts to partner with you to create successful parties. You depend on the passion your guests have for your products. And if you’re a leader, you depend on your downline, quite literally, for your income.
 
So ask yourself today, “What do I do, on a consistent basis, to take care of my most valuable commodity?”
 
  • Are you thanking your hosts before, during, and after their parties?
  • Are you appreciating your guests by providing them with an experience that’s fun and fulfilling at your parties?
  • Do you create a team for your downline that supports their growth and learning continually?
I promise you, as you shift your focus from what you are doing on your own and focus on how you can impact and support the human commodity in your business, everything you’ve dreamed your direct sales business could ever be will begin to unfold for you.
 
How do you take care of the people in your business?
 
 



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Julie Anne Jones is a direct sales corporate consultant, coach, and trainer, and the CEO of Julie Anne Jones, Inc. She is known for her authentic and easy-to-use scripting and specializes in specific systems, language, and tools for success in direct sales. To learn more about Julie Anne and her products and services, and to read her weekly blog posts, visit her at www.julieannejones.com.


 

Do You Focus on the 99% or the 1%?

Thursday, April 19th, 2012

A few weeks ago I had an aha moment. Here's the Reader's Digest version (and I promise, I'll get to why this is relevant to you and your direct sales/home party plan business before I'm done). About a year and a half ago, a very close friend of mine "unfriended" me in real life. She didn't literally say "we're not friends any more" but when I found out through a status update on Facebook one Saturday morning that she was getting married that day (and that was the first I was hearing about it), it became pretty clear to me that I was no longer in her inner circle. This all happened during a challenging time for me personally, so of course I took it more personally than I should have. I had pretty much gotten over it and moved on, content with our casual interaction, until I found out a few weeks ago (again through Facebook) that she'd had her baby earlier that week.

That really stung.

So I called my best, wise friend Sharon, who knows me better than anyone in the whole world. I was complaining about the fact that I can never seem to let go of those relationships in my life that are clearly over and not serving me anymore. And that's where the aha moment comes in. Sharon asked me "Why are you focusing on the 1% whom you think don't like you instead of the 99% who clearly love you? You have over 4000 Facebook friends, for heaven's sake!" That's when it dawned on me that we, as direct sellers, do this all the time.

Think about it. You come to the end of your home party and out of the three people you invited to book a party, two enthusiastically said "yes" and one rudely said "no." Which one do you obsess over on your drive home? The 1%, right! That's crazy.

Here's the second aha moment I had when this happened that may help you to shift that focus. I realized (with Sharon's help) that the end of our friendship had nothing to do with me. My personality was no different on the day my friend chose to walk away from our friendship than it had been during the previous four years when she seemingly adored me. Nothing earth shattering had happened. I didn't steal her money or shoot her dog. And the truth was, this wasn't about me at all. It was simply a fact that she'd shifted and that I was no longer a good fit for her in her life.

When someone tells you "no" in your direct sales business, it's never, ever about you (I can just about guarantee you of that). It doesn't mean they hate you or you've done something that caused them to say no. It means they're insecure about their ability to do what you're asking, or they think they're too busy or they don't know enough people or they'll let you down or it's too much work. All of those reasons have everything to do with them and nothing to do with you. And when you tell yourself anything else, you're focusing on the 1% instead of the 99%.

Do yourself a favor right now. Take out a 3X5 index card and write on it, in big, bold, black letters, "99%." And put it up where you can see it in your office space. Every time you look at it, let it remind you of all that you're doing right and all of those customers, team members, and hosts who adore you and all that you do. It's a simple shift that could make a huge difference in your business (and your life).



WANT TO USE THIS ARTICLE IN PRINT OR ONLINE?

You may, as long as you do not alter it and include the following information (with active links as appropriate)

Julie Anne Jones is a direct sales corporate consultant, coach, and trainer, and the CEO of Julie Anne Jones, Inc. She is known for her authentic and easy-to-use scripting and specializes in specific systems, language, and tools for success in direct sales. To learn more about Julie Anne and her products and services, and to read her weekly blog posts, visit her at www.julieannejones.com.