Layout Image

Archive for Relationship Building – Page 2

Do You Focus on the 99% or the 1%?

Thursday, April 19th, 2012

A few weeks ago I had an aha moment. Here's the Reader's Digest version (and I promise, I'll get to why this is relevant to you and your direct sales/home party plan business before I'm done). About a year and a half ago, a very close friend of mine "unfriended" me in real life. She didn't literally say "we're not friends any more" but when I found out through a status update on Facebook one Saturday morning that she was getting married that day (and that was the first I was hearing about it), it became pretty clear to me that I was no longer in her inner circle. This all happened during a challenging time for me personally, so of course I took it more personally than I should have. I had pretty much gotten over it and moved on, content with our casual interaction, until I found out a few weeks ago (again through Facebook) that she'd had her baby earlier that week.

That really stung.

So I called my best, wise friend Sharon, who knows me better than anyone in the whole world. I was complaining about the fact that I can never seem to let go of those relationships in my life that are clearly over and not serving me anymore. And that's where the aha moment comes in. Sharon asked me "Why are you focusing on the 1% whom you think don't like you instead of the 99% who clearly love you? You have over 4000 Facebook friends, for heaven's sake!" That's when it dawned on me that we, as direct sellers, do this all the time.

Think about it. You come to the end of your home party and out of the three people you invited to book a party, two enthusiastically said "yes" and one rudely said "no." Which one do you obsess over on your drive home? The 1%, right! That's crazy.

Here's the second aha moment I had when this happened that may help you to shift that focus. I realized (with Sharon's help) that the end of our friendship had nothing to do with me. My personality was no different on the day my friend chose to walk away from our friendship than it had been during the previous four years when she seemingly adored me. Nothing earth shattering had happened. I didn't steal her money or shoot her dog. And the truth was, this wasn't about me at all. It was simply a fact that she'd shifted and that I was no longer a good fit for her in her life.

When someone tells you "no" in your direct sales business, it's never, ever about you (I can just about guarantee you of that). It doesn't mean they hate you or you've done something that caused them to say no. It means they're insecure about their ability to do what you're asking, or they think they're too busy or they don't know enough people or they'll let you down or it's too much work. All of those reasons have everything to do with them and nothing to do with you. And when you tell yourself anything else, you're focusing on the 1% instead of the 99%.

Do yourself a favor right now. Take out a 3X5 index card and write on it, in big, bold, black letters, "99%." And put it up where you can see it in your office space. Every time you look at it, let it remind you of all that you're doing right and all of those customers, team members, and hosts who adore you and all that you do. It's a simple shift that could make a huge difference in your business (and your life).



WANT TO USE THIS ARTICLE IN PRINT OR ONLINE?

You may, as long as you do not alter it and include the following information (with active links as appropriate)

Julie Anne Jones is a direct sales corporate consultant, coach, and trainer, and the CEO of Julie Anne Jones, Inc. She is known for her authentic and easy-to-use scripting and specializes in specific systems, language, and tools for success in direct sales. To learn more about Julie Anne and her products and services, and to read her weekly blog posts, visit her at www.julieannejones.com.

A New Way to Look at “Out and About” Sponsoring…

Thursday, April 5th, 2012

CBR003574I'm often asked, beyond recruiting at your parties, what are some other ways to find new representatives? In my opinion, it's all about finding a way to trigger conversations as you move through your life, interact at your kid’s school, church, shopping, etc.

Now, just for the record,  I have to tell you, I've never been a big proponent of assaulting someone in the grocery store line to share your opportunity. Having them approach you is a much better way to start the conversation. So what are you carrying, wearing, etc. that’s going to have someone approach you and ask you about your business rather than the other way around. Logo-enhanced clothing, a bag with your company name on it, I've even seen bags with clear slots that feature small items or your catalog. Think outside the box here and see how creative you can be.
 
Once you do get one of these golden opportunities and you find the conversation turning toward your business, be sure you keep your sharing short and sweet and make it about them! The best way to do that is to ask questions about their life and needs. Questions like “What do you do for a living?” or “How many kids do you have?” can often lead to conversations about how your business can support them. The more you can tie your information into what they share, instead of vomiting your business plan or experience all over them, the more likely they'll be to want to learn more.
 
I always had a catalog and a few party date cards and once we’d conversed a little, I’d offer them a catalog and invite them to fill out the card with their info so I could enter them into my drawing for that month (I did a monthly drawing for a certain amount of free merchandise, a popular item from my product line, etc when they hosted a party). That way I had their info and could follow up. I also asked if it would be ok for me to follow up with them in a few days and when would be convenient. That makes the follow up call much easier to make on your part.
 
One final idea when it comes to recruiting right now -  many people who said no in September or October as fall started may have a completely different mindset now that spring is here. Go through your old leads and find people who may have fallen away or through the cracks and make it a point to connect with them in the next few weeks. The weather is starting to warm up a bit and spring is a perfect time for many people to start a new business.
 
How do you recruit outside of your parties? I'd love to hear your ideas.


WANT TO USE THIS ARTICLE IN PRINT OR ONLINE?

You may, as long as you do not alter it and include the following information (with active links as appropriate)

Julie Anne Jones is a direct sales corporate consultant, coach, and trainer, and the CEO of Julie Anne Jones, Inc. She is known for her authentic and easy-to-use scripting and specializes in specific systems, language, and tools for success in direct sales. To learn more about Julie Anne and her products and services, and to read her weekly blog posts, visit her at www.julieannejones.com.

If You Don’t Ask, They Can’t Say Yes!

Tuesday, January 3rd, 2012

I love to sing. I grew up going to my mom's Sweet Adelines rehearsals and I'm sure that's one reason why. Sweet Adelines, International is an organization that encourages women of all ages and talent ranges to come together and sing accapella, barbershop harmony. I've sung in choruses and quartets most of my adult life and I'm currently back in our small local chorus after being gone for several years. I didn't realize how much I'd missed it until I came back. It feeds my soul and I adore the other women with whom I sing each week. It's a very small chorus and we've struggled with attracting new members for years. Walla Walla is a small town and I'm sure the main reason we don't have more members is because the women who would love to sing with us don't know about us (or how much fun we have).

What does this have to do with your direct sales business? Glad you asked. I want to share a story about "making the offer" that will probably make you feel better about yourself (and it's a little embarrassing, given what I do for a living, which is to teach others how to "make the offer," but I'm willing to look stupid to help you get my point). Here's my story.

I have a good friend here in town named Carey Adams. I've known her for years, mostly because she's a CAbi representative. CAbi is a direct sales/home party plan company that sells some of my favorite clothes. (I'm one of Carrie's best customers). Carrie is loud and funny and sometimes outrageous, just like me. I really adore her. Apparently, she also loves to sing. I've known her for years and never knew this about her until I casually mentioned that I sing in the local Sweet Adelines chorus about three months ago. She told me her dad had sung barbershop with a men's chorus in Chicago when she was growing up there as a kid and that she had studied vocal jazz in college. So not only does she sing, but she sings really well.

Now, you're probably thinking "Oh, so once you learned that, not only did she love to sing, but she also grew up around barbershop singing, you invited her to come sing with you, right?"

Nope. And do you know what? I looked at Carrie and thought to myself, "She's way too busy to get involved in this and I'm sure she'll say no if I invite her to come to a rehearsal, so I'm not even going to ask." I know, I know. I'm mortified to admit that I did pretty much everything I'm always telling you NOT to do. Here's a list, in case you're keeping track:

  • I prejudged her based on what I knew about her (which, as it turns out, wasn't much)
  • I didn't make the offer because I was afraid of rejection
  • I assumed I knew what was best for her and basically made the decision for her by not offering
  • I (almost) missed an opportunity to enrich both of our lives

Luckily, this story has a happy ending. My friend and fellow chorus member Lynnette also loves CAbi clothes and attended my CAbi home party last September. Apparently Lynnette reads this blog and knows how to make the offer without being pushy, because she did everything right. She found out Carrie loved to sing, stepped right up and said, "Oh, you should come sing with us. We have a great time and we'd love to have you!" Much to my amazement (and chagrin), Carrie looked her dead in the face and shouted, "I'd LOVE TO!!"

Carrie will be the newest member of our chorus this month and she's also agreed to room with me when we go to our regional competition in April. She's brought new energy to rehearsals, is helping us get the word out about our upcoming membership drive (with her extensive background in radio advertising), and is inviting others she knows to join us as well. If I know her like I think I do, she could single-handedly double the size of the chorus this year.

So the moral of the story is this: Next time you're tempted to offer your opportunity, the chance to book a party, or your products to someone, remember this simple phrase, "If you don't ask, they can't say yes". You never know where it may lead.



WANT TO USE THIS ARTICLE IN PRINT OR ONLINE?
You may, as long as you do not alter it and include the following information (with active links as appropriate):

Julie Anne Jones is a direct sales corporate consultant, coach, and trainer, and the CEO of Julie Anne Jones, Inc. She is known for her authentic and easy-to-use scripting and specializes in specific systems, language, and tools for success in direct sales. To learn more about Julie Anne and her products and services, and to read her weekly blog posts, visit her at www.julieannejones.com.