Layout Image

Archive for Team Building – Page 2

The Feel/Felt/Found Approach for Direct Sellers

Tuesday, December 20th, 2011

If you Google "Feel/Felt/Found" you'll get a whole list of blogs that teach selling techniques telling you how to use this popular sales approach. Just in case you've never heard of this method, the concept is that you use the "feel/felt/found" approach to let the person believe that you "understand how they feel, others have felt the same way, and once they've made a change, they've found something different to be the case."

Here's the thing. While it may seem impossible to make this approach about you, (if you're the sales person), you'd be surprised. As I read through several blog posts on this topic today, I noticed something. Most of them have got it all wrong. Although I know their intention is to teach me to make customers feel that I've got empathy for them, they've still managed to make it about me (the salesperson).

Here's an example:

Your prospect says something like:
"I'd love to use your service but we just can't afford it."

A brief example of answering sales objections using "feel-felt-found" would be something like this:
"Strange you should say that.
I can certainly understand how you could feel that way.
Mr Jones over at Allied Inc felt the same way for a long time.
Then after he started using our service he found that the added cost
was minimal and was far outweighed by the benefits of our premium service."

See what I mean. It just feels "smarmy" and makes me want to run, if I'm the prospect. Like a gimmick or a line someone is using on me.

So how about making it about what you feel, what you've felt, and what you've found, and letting the other person apply that in their own way? Something like:

Your prospect says:
"I'm interested but I'm just not sure I could actually stand in front of people and do this."

Here's a better answer, (in my opinion):

"I completely understand how you feel. I distinctly remember the first time I stepped in front of a group of party-goers, and it was frankly terrifying. I felt like I was going to throw up, and I never thought I'd get it. What I've found over the past year, though, is that it's gotten easier with practice."

I'm not asking someone to put themselves into the shoes of a satisfied customer or some other third party person. In fact, I'm not asking them to put themselves into anyone's shoes. I'm simply sharing my experience, which allows them to relate to me. This approach works with potential customers, sponsoring leads, and your team when you're dealing with objections.

So, the next time you face an objection, consider using the "feel/felt/found" technique. Just keep it all about you.

Make sense?



WANT TO USE THIS ARTICLE IN PRINT OR ONLINE?
You may, as long as you do not alter it and include the following information (with active links as appropriate):

Julie Anne Jones is a direct sales corporate consultant, coach, and trainer, and the CEO of Julie Anne Jones, Inc. She is known for her authentic and easy-to-use scripting and specializes in specific language and tools for success in direct sales. To learn more about Julie Anne and her products and services, and to read her weekly blog posts, visit her at www.julieannejones.com.


A New Take On Direct Sales Opportunity Events

Thursday, November 3rd, 2011

If you've been in direct sales for any length of time at all, you've probably either attended or hosted an opportunity event. To be totally honest (and you know you can count on that from me no matter what), most people shy away from these meetings like the plague, especially if they're being invited to attend as a participant. It's because they're afraid they'll be leveraged to join and they're not at all sure that's something they want to do.

Think about the nature of an opportunity event for a second. It's designed to help someone determine if your opportunity is right for them. Now think about how these events are typically run. From pretty much the beginning of the event, it's generally about the reason the facilitator thinks the guests are there – namely to learn all about their opportunity and decide to sign up.

I'm here to tell you, the reason anyone is sitting at an opportunity event is to discover what would be different in their life if they did decide to sign up. Not the finer details of your compensation plan, how great your products are, or even what it takes to get started. They want to know what's in it for them. Specifically.

So today I'm going to give you a completely different take on how you facilitate these events. What you'll probably notice right away is that the order of the below seems backwards. That's because I want you to focus about 75% of your energy on your participants' agenda and only about 25% of your time on your own information. And the beautiful thing about this is that it not only feels much more comfortable for your participants, but also for you. And if you're more comfortable, the whole evening will be more relaxed.

To begin with, adopt the mantra, "It's not about me." And act from that perspective all evening long.

Here's my 7 step outline for a successful opportunity event:

1. Ask Questions

Yep, I want you to start by asking them questions. That way they'll be clear that you're interested in them and their needs. And please make sure the questions aren't a veiled attempt to get them to talk about your agenda. Here's a list of questions that will get your prospects talking about what's important to them. Use these or come up with your own. Just remember, you're trying to discover what it is about their life that your opportunity could improve.

  • Why did you come tonight?
  • What do you love most about your life right now?
  • What is the most important thing in your life?
  • If I could wave a magic wand and change something in your life, what would you change?

2. Learn About Them

This is the natural progression to step number one. Once you ask those questions, PAY ATTENTION! What they share will give you the key to what might make them want to join your team. If their small children are the most important thing in their lives, how could success with your opportunity enhance that area for them? If you could wave a magic wand and erase their debt, how can your opportunity help? Remember, you're not offering any solutions here, just listening with a keen ear for how you can support them.

3. Tell Your Story

After (and ONLY after) you've learned about them and their agenda for being there that night, it's totally appropriate for you to share your story. Tell them about your first experience with your company, what you loved about it, and your "why" for being in the business. Keep the focus here on your own experience with no hint of leveraging them to step into a decision.

4. Offer Testimonials

This is the part where you share not only your own results, but also the results of others from your team and your company. If you can, tailor these testimonials to their agenda (remember, the ones you spent plenty of time discovering in steps one and two).

5. Share Your Typical Business Day

I love this idea, because it lets them hear about the details of what it takes to "do" your business without feeling like you're telling them what they'll be doing (which makes the assumption that they'll join and makes them uncomfortable). It's a safe way to say, "Let me share with you what a typical business day looks like for me, just to give you a feel for how this business works into my life." They'll naturally overlay that with what's possible for them without you telling them to, don't worry.

6. Answer Their Questions

Now that you know what you need to know about their agenda and you've shared what you think they need to know about yours, it's time to answer any questions they may not have had answered up to this point. Open the floor and let them ask you questions.

7. Give Them Details

Yep, this is last (I told you it would seem backwards). Now that everyone is clear about how this opportunity may (or may not) be a good fit for them, it's time to let them know the details about how they can get started and invite them to step into the solution your opportunity could provide for them. Don't go into too much detail, but share the specifics about how they get started. And stay unattached from the outcome. It's their decision, not yours. If it's right for them, great. If it's not, great. If they can't make a decision, let them keep thinking about it until they're ready. None of those three choices is a direct reflection of you. Period. Remember, it's not about you.

So there you have it. I've probably turned the average opportunity event on it's head, and I know this process works because several of my personal clients have been using it with great results recently. And by the way, this format also works wonderfully during a one-on-one recruiting interview. So I'm anxious to know, what do you think of this idea? Can you see yourself doing this differently at your next opportunity event?



WANT TO USE THIS ARTICLE IN PRINT OR ONLINE?
You may, as long as you do not alter it and include the following information (with active links as appropriate):

Julie Anne Jones is direct sales corporate consultant, coach, and trainer, and the CEO of Julie Anne Jones, Inc. She is known for her authentic and easy-to-use scripting and specializes in specific language and systems for success in direct sales. To learn more about Julie Anne and her products and services, and to read her weekly blog posts, visit her at www.julieannejones.com.


5 Keys to Recruiting Your Direct Sales Host During Host Coaching

Tuesday, September 27th, 2011

How's your direct sales recruiting going so far this year? Have you hit your monthly goal? Are you building a great team? If you're not getting the results you want, I'd like to recommend that you start looking at host coaching as a way to change that. Did you know, according to the Direct Selling Association, that 75% of all direct sales representatives start out as hosts? If that’s true, sharing your opportunity with your host at the end of your coaching may greatly increase your sponsoring results.

Here are my 5 keys to recruiting your host during your host coaching appointment.

  1. Whenever possible (and I realize it's not always possible), meet with your host in person. This will increase your connection and build your relationship faster. Get creative – if your host lives more than 25 miles away, are you going to or through her town on your way to a home party soon? Could you leave early and meet with her on the way?

  2. Make sure you're creating a connection with your host in the beginning of the appointment. Get curious about her life, and listen to what she shares. There are often recruiting gems to be learned (i.e., she hates her job, she's struggling with her day care provider, etc.).

  3. Never pre-judge a host or assume that she isn't interested in hearing about your opportunity. Consider that, even if she may not want to join, chances are great that she knows someone who could really use your business. So just share that with her up front (“This may not be for you but you may know someone for whom this opportunity could truly be an answered prayer”).

  4. Make sure your host leaves the appointment thinking about the possibility of starting her business. I'd say, "I don't want you to tell me now. I just want you to think about it, and if you decide between now and your party that you would like to give this a try, we'll turn your party into your kick-off, I'll give you all the bookings, and you'll be on your way."

  5. Finally, if you’re feeling uncomfortable about sharing or worried about coming across as “pushy,” I want to encourage you to simply share from your heart about why you love your job and why you’re passionate about sharing it. The best way to do that is simply to share your story and the stories of the women on your team who’s lives have changed because of your business. If you’re honest and sharing from your heart, it’s impossible for you to come across as “pushy.”

Helping your host understand the benefits of starting your business is a part of your job as a direct sales representative. The key to success in sharing is as simple as speaking from your heart. And anyone can do that. So make the decision right now to start sharing with every single host with whom you work from now on. It's the easiest way I know to grow your business.



WANT TO USE THIS ARTICLE IN PRINT OR ONLINE?
You may, as long as you do not alter it and include the following information (with active links as appropriate):

Julie Anne Jones is direct sales corporate consultant, coach, and trainer, and the CEO of Julie Anne Jones, Inc. She is known for her authentic and easy-to-use scripting and specializes in specific language and tools for success in direct sales. To learn more about Julie Anne and her products and services, and to read her weekly blog posts, visit her at www.julieannejones.com.