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Archive for Language – Page 2

2 Phrases Direct Sellers Need to Stop Using

Thursday, May 5th, 2011

One of the main concepts I teach is that it's not about you when it comes to your direct sales business. I truly believe that when you focus all of your energy on making it all about others (your hosts, guests at your parties, your team members), you always get what you need.

That's why I hate the questions, "Would you like to book a party with me?" and "Would you like to learn more about my opportunity?"

Now, before you get crazy, I'm not suggesting that you stop offering the chance to book a party with you or learn about your opportunity. Just think about it for a second. Who are both of those questions about? You, right? There's nothing in either one of them that makes me feel like you're making it about me AT ALL. Plus, just from a purely practical standpoint, they're also closed-ended questions (meaning they can be answered with a yes or no). That usually leaves you no place to go when it comes to overcoming objections and supporting the person in seeing what's possible.

So, if you can't ask those questions, how do you book home parties and build your direct sales team? By making a simple shift from asking to offering. It's really that simple. When you frame your question as an offer instead, you shift the focus from what's in it for you to what's in it for the person to whom you're making the offer. Here's how that sounds:

“Renee, I want you as one of my June hosts! I cannot believe how much you added to the party tonight! You are fun! Let’s look at our schedules and see when we can get together. Which week works best for you?”

“Marilyn, I couldn’t stop thinking about our conversation earlier tonight and how completely busy you said you’ve been. I think you need a break, and I’d be absolutely honored if you would let me be the one to set it up for you. Let’s figure out when we can find a time to get you and your friends together. What does your calendar look like next month?”

“Sue, it was great talking with you earlier tonight. I so appreciated your honesty about your daycare situation and I could really relate. I couldn’t stop thinking about your situation and I’d love to buy you a cup of coffee and share with you what I love about what I do. How does next week look?”

“Sarah, Mary and I were talking before her party tonight and she told me she thought you would be great at what I do. I have to tell you, after your participation during the party, I have to agree. I swear, you know more about my product than I do! I’d love to get together and share with you what I love about my job. Would you rather do coffee or lunch?”

See how easy that is? You're still using a question, but now it's an open ended question proceeded by lots of acknowledgement. And it's clear that you're more interested in her needs than your own. 

I'm wondering how you feel about this and whether or not you think you can make this shift in your business. I'd love it if you would share below.

P.S. I took the above scripts from my e-book "Powerful Language for Direct Sales Success; 12 Scripts Tell You Exactly What to Say to Get the Booking, Sponsoring, and Sales Results You've Always Dreamed of." It's one of my most popular products.



WANT TO USE THIS ARTICLE IN PRINT OR ONLINE?
You may, as long as you do not alter it and include the following information (with active links as appropriate):

Julie Anne Jones is direct sales corporate consultant, coach, and trainer, and the CEO of Julie Anne Jones, Inc. She is known for her authentic and easy-to-use scripting and specializes in specific language and tools for success in direct sales. To learn more about Julie Anne and her products and services, and to read her weekly blog posts, visit her at www.julieannejones.com.

 

“Just Be Yourself”

Tuesday, March 9th, 2010

“Just be yourself!” Has anyone ever said that to you? I heard it all the time when I was a kid, followed by assurances from my mother that everyone would like me if I could (just be myself). And you know what? She was right! What I’m told over and over again in my travels as a trainer and as I interact through social media is that people love my authenticity. I “show up” as who I am, whether I’m on stage or off. I’m honest about my faults as often as I am about my strengths. And I’ve found that people feel like they know me and can communicate with me because of it.

The other thing I consciously do which I believe assures people of my authenticity is so simple it’s almost crazy. I ask questions and, more importantly, I listen. That’s it.

One of the keys to authenticity is realizing that, sometimes (believe it or not), it’s not about you. You see, as members of the human race, whether we admit it to ourselves or not, we think it’s all about us. Especially if you’re enthusiastic about your company and its products and all it has done for you, sharing that from your perspective is natural. The problem with that is, the person you’re talking to wants it to be about them!

As a direct seller, your most important job is building relationships. You do that through conversation and the best way to build a strong, positive relationship with another person is through supportive communication (which means they feel important and heard).

So why not make the conversation about them? Shift your focus to curiosity and away from asking for anything. If you’re curious, you’re bound to ask questions, which will lead the person with whom you’re talking to share.

And when you’re curious, when you make it all about them, your authenticity shines through. It’s impossible to be curious and listen to someone else if you’re not also being authentic. And believe me when I tell you, people can tell the difference between being truly listened to and talking to someone who’s just marking time waiting for their turn to talk. You know you can tell the difference.

When you shift your thinking to this perspective and you learn to authentically listen, you’ll find you magically begin to get everything you need. It’s a truly incredible phenomenon.



WANT TO USE THIS ARTICLE FOR FREE IN PRINT OR ONLINE?

You may, as long as you do not alter it and include the following information (with active links as appropriate):

Julie Anne Jones is a success language consultant, a direct sales coach and trainer, and the CEO of Julie Anne Jones, Inc. She is known for her authentic and easy-to-use scripting and specializes in specific language and tools for success in direct sales. To learn more about Julie Anne and her products and services, and to read more blog posts, visit her at www.julieannejones.com.

Stop Asking and Start Offering

Thursday, January 28th, 2010

How many of you have ever asked the question, “Would you like to book a party with me?” Every one of you, I’m sure. You’ve even been taught to use that question by your company. You’re taught to "ask everyone." Today, I’d like to talk about that question for a moment. Think about who that question is about. Not your potential host. It’s about you! Once you understand that, you can start getting out of yourselves and start making it about the other person.

What if you stopped asking and started offering? Can you imagine the shift if you went from asking for something (which is about you) to offering something? Having something offered to you makes you feel special. It makes you feel like the person offering cares about you. It’s impossible to convince someone you care about her with the question “Would you like to book a party with me?"

Here’s some language you might consider trying the next time you're tempted to ask for something:

  • “Sue, you were so much fun tonight! I cannot wait to come and spoil you and your friends with a party. I have no doubt you have to have fun friends! Should we look at February or March?”
     
  • “Renee, I want you as one of my February hosts! I cannot believe how much you added to the party tonight! You are fun! Let’s look at our schedules and see when we can get together.”
     
  • “Marilyn, I couldn’t stop thinking about our conversation earlier tonight and how completely busy you said you’ve been. I think you need a break, and I’d be absolutely honored if you would let me be the one to set it up for you. Let’s figure out when we can find a time to get you and your friends together.”
     
  • "Karen, look at your wish list! You love my products. I don't want you to have to pay for all of these. Tell you what, let’s set up a party so you can get a ton of these for free. Do you prefer a weeknight or a weekend?"

Notice that I almost always start out with acknowledgment. That’s important, because we as women aren’t acknowledged very often. Then a I find a way to support them or be of service to them based on something I knew about them. Finally, three of the above examples end with an open ended question (one which requires more than a yes or no answer and encourages conversation).

So, consider shifting from asking to offering at your next party and see what happens. At the very least, you'll end up in a conversation.



WANT TO USE THIS ARTICLE FOR FREE IN PRINT OR ONLINE?

You may, as long as you do not alter it and include the following information (with active links as appropriate):

Julie Anne Jones is a success language consultant, a direct sales coach and trainer, and the CEO of Julie Anne Jones, Inc. She is known for her authentic and easy-to-use scripting and specializes in specific language and tools for success in direct sales. To learn more about Julie Anne and her products and services, and to read more blog posts, visit her at www.julieannejones.com.

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