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Archive for Phone Calls – Page 2

6 Steps to a Successful Direct Sales Booking Blitz

Thursday, November 17th, 2011

There's nothing like a little competition (even if it's only with myself), to get my rear in gear. If someone issues a challenge, I'm generally all over it. Most people are like that. That's why home party booking blitzes work so well for direct sellers, too.

What's a booking blitz? It's basically a specified time when a group of direct sellers decide to book as many parties as they can. You can do it over a series of hours or days, but there are a few keys to make sure you get the most bang for your buck. Here's my six step system for a successful direct sales home party booking blitz.

Step #1: Set a Goal

You've heard the saying, "You'll miss 100% of the targets you're not aiming for." That's the premise behind this step. You've got to have a goal. So challenge your team to set a goal for themselves. How many bookings are they shooting for in the time frame you've set out for the blitz? Make sure it's a goal they'll have to stretch for a bit. If it's too easy, it won't inspire them to go for it.

Step #2: Set a Time Frame

This is very important. Deadlines tend to get people moving with a little more urgency. If the clock is ticking and the gauntlet is falling, they've got to take action now in order to make it. So how long will the blitz be? An evening, a series of evenings? A whole week? Decide ahead of time and clearly communicate the time frame to your team. I recommend that you keep it to no longer than a week in order to maintain the urgency of the deadline and honestly, one-night booking blitzes work the best in my opinion.

Step #3: Prepare With Some Specific Training

People can only succeed if they know what they're doing. And just telling someone to "get on the phone and book parties" won't make them feel like they know at all what they're doing. So consider a little extra team training where you:

  • Tell them how to make their list of people to call
  • Teach them how to leave an effective message
  • Role play with them to help them know what to say once they do get someone on the phone
  • Teach them how to inspire the host to support them in the blitz competition by actually booking

Step #4: Set Up Social Proof and Discussion

Help your team feel supported by each other by creating a way for them to share through a Facebook group or on Twitter with a hashtag. If someone sees others excited about just booking their fourth party that hour, they're more likely to feel that it's possible and get on board too. And if they're having problems, they can request support in real time from the group. This is not an option that was even available when I was an active direct seller, and I love this idea!

Step #5: Incentivize Them With Rewards

Incentives work, especially for direct sellers. Your company knows that (which is why they're constantly giving stuff away in order to get you to work harder on your business). So set up some incentives for your team around your booking blitz. Here are a few ideas for incentives that work:

  • Create a reward that anybody who participates gets. Something small (even just recognition in a newsletter) is fine
  • Create a drawing for:
    • Whoever makes the most calls
    • Whoever books the first party
    • Whoever books the last party
    • Whoever books more than one party
    • Whoever books the most parties.

You get the idea. The more incentives you have, the more fun the blitz will be. Make sure you publish these and that everyone is clear about what they get if they win (and make sure it's something they want!)

Step #6: Do a Fun Wrap up

Whether it's over the phone or in person, make sure you have all of the booking blitz participants come together once it's over so you can applaud them, reward incentive prizes, do incentive drawings, and just generally celebrate. Make sure they share their results and that everyone feels acknowledged.

So, those are my best ideas. What about you? Did I miss anything? And more importantly, when will you book your booking blitz so your team fills up their calendar with bookings for the new year? I'd love to have you share below (and if you're reading this via e-mail, click on the title above to head over to the post on the website and do that).



WANT TO USE THIS ARTICLE IN PRINT OR ONLINE?
You may, as long as you do not alter it and include the following information (with active links as appropriate):

Julie Anne Jones is a direct sales corporate consultant, coach, and trainer, and the CEO of Julie Anne Jones, Inc. She is known for her authentic and easy-to-use scripting and specializes in specific language and tools for success in direct sales. To learn more about Julie Anne and her products and services, and to read her weekly blog posts, visit her at www.julieannejones.com.


Why Are You Afraid of Caller ID?

Thursday, October 27th, 2011

It happens virtually every evening, generally just as we're sitting down to dinner. The phone will ring and when I check the caller ID, it says "Unavailable," "Blocked," or "Unknown Caller." I never answer the phone because the only calls that come from those ID's are sales calls or charities soliciting donations. I don't buy stuff from people over the phone and I choose my charities in my own time and for my own reasons.

The bottom line is, there's no need for me to ever answer a call from "Unknown" because I know who "Unknown" is and I'm not interested in talking with them. I'm guessing you feel the same way.

So, why would you deliberately block your caller ID when doing customer service, booking, and sponsoring follow up calls? I've heard about this practice for years and someone recently asked me about it on Facebook because a corporate trainer with her company is advocating it.

Am I missing something? I just don't understand the value in this.

Basically, if you're willing to push *67 to block the person you're calling from seeing it's you calling, you're assuming that they don't want to talk with you and won't pick up the phone if they see your name on their caller ID (which I'm here to tell you is all about assumption and, 99% of the time, inaccurate assumption on your part, but that's another blog post). So let's say you block your name so the person you're calling is "duped" into picking up the phone and it actually works and they answer.

Now what?

According to the psychology behind this practice, you're now on the phone with someone who didn't want to talk with you in the first place. Congratulations. As my teenage sons would say, "Awkward!" What are you supposed to say to get them to do whatever you're calling about from this perspective? Frankly, it reminds me of my time on Match.com when men would use profile photos of themselves 20 years younger and 50 pounds lighter to entice me to go out with them. What did they think would happen when we met in person? I'd fall instantly and madly in love with their personality and forget the fact that I'd essentially been tricked into showing up for coffee with them?

Trust me, that never happened.

So, instead of tricking people who don't want to talk to you because they have no relationship with you into picking up the phone for an unproductive, uncomfortable conversation, how about building relationships with your customers and potential hosts? That starts with connecting with them more often than twice a year when you're hoping they'll book a home party or place an order. It starts with you actually taking an interest in their lives, their kids, and them. Sending a card on their birthday or anniversary, inviting them to an appreciation open house, or calling out of the blue with no agenda other than to make sure they're doing well and enjoying their products.

Then, when it's time to call and offer them the opportunity to work with you, in any capacity, not only will they want to hear from you, but you'll feel comfortable making the call. And that's worth it's weight in gold.

I'd love to hear your take on this practice in the comments below. Do you use *67? Has it worked for you? (If you're reading this post as an e-mail, click on the title above to join the conversation).



WANT TO USE THIS ARTICLE IN PRINT OR ONLINE?
You may, as long as you do not alter it and include the following information (with active links as appropriate):

Julie Anne Jones is direct sales corporate consultant, coach, and trainer, and the CEO of Julie Anne Jones, Inc. She is known for her authentic and easy-to-use scripting and specializes in specific language and tools for success in direct sales. To learn more about Julie Anne and her products and services, and to read her weekly blog posts, visit her at www.julieannejones.com.


The Party’s Over…Direct Sales Customer Follow-Up Tips

Tuesday, October 4th, 2011

If you're a regular reader of this blog, you probably have a fairly decent party presentation. I routinely tell you how to increase the results from your home parties and there are a ton of easy to implement and simple tools you can use during your live presentations to make sure you're getting bookings, sales, and sponsoring leads at every home party you do.

But what about after the party? Follow-up tends to be the one area where most of us drop the ball and consequently lose some great booking, sales, and recruiting opportunities. I can be as guilty of it as you are, so I thought I'd give you a little nudge and reminder, as well as a few simple ideas for making sure you follow up with every paying customer after every home party you do.

Making Customer Service Calls Is Easy

I know getting on the phone can be a challenge and it's often uncomfortable to make a call to ask someone to do something (book a home party, learn more about your opportunity, etc.). Follow up calls that are specifically for customers from your home parties are actually easy to make, however, because they're purely customer service driven.

All you're doing it following up with those who purchased once they have their products, checking in with them to make sure they're satisfied and answering any questions they may have. The beautiful thing about this is that it often leads to a conversation about an add on purchase, booking a party themselves, or learning more about your opportunity, and that conversation flows seamlessly out of the reason you called – to support them.

Use The Wish List For Follow Up

If you're using a wish list during your home parties, it can become a great tool for you to use to follow up with customers who didn't purchase something they put on their wish list. Is it on sale next month? Is it a host gift or special right now? Connect with that customer and let them know how easy it would be to purchase it at a discount or earn it for free. You might consider keeping an index card for popular items and writing names and phone numbers of interested customers on those cards after each party. That way you'll have an instant list of people to call when that item comes up on sale or on the hostess gift list.

Schedule Your Follow Up

Whether you're making phone calls, reaching out with a Facebook message, or sending a text, it's important that you schedule a reminder so you'll actually follow up. Go to your calendar on the day you submit your host's order and flip ahead to the date you're fairly certain she can expect her order to be delivered. Then move out another week and create a reminder to follow up with every customer who ordered. If you don't schedule it, it's much easier to just forget to do it (or choose not to). If it's on your schedule, you'll do it more routinely. Trust me, this works.

Follow up With Your Host

Finally, make sure you take the time to shoot a hand written thank you note out to your host (if you need an easy, affordable way to do this that even allows you to schedule it ahead of time, click here) the week after her party. This acknowledgement solidifies your relationship and makes it easier for you to follow up in six months or so to book another party with her. You'll also want to make sure you call her around the time her order is scheduled to arrive to make sure she received it and answer any questions she might have about getting the items distributed to her guests. Remember, your host is the catalyst for your success, so you want to make sure she always feels valued and taken care of.

I'd love to hear your thoughts on after-party follow up. What do you do to make sure you're taking advantage of this important opportunity?



WANT TO USE THIS ARTICLE IN PRINT OR ONLINE?
You may, as long as you do not alter it and include the following information (with active links as appropriate):

Julie Anne Jones is direct sales corporate consultant, coach, and trainer, and the CEO of Julie Anne Jones, Inc. She is known for her authentic and easy-to-use scripting and specializes in specific language and tools for success in direct sales. To learn more about Julie Anne and her products and services, and to read her weekly blog posts, visit her at www.julieannejones.com.