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Archive for Relationship Building

People are Your Greatest Business Asset

Tuesday, May 8th, 2012

CB048898I’ve always been very independent. From the day I was born (according to my mom), I’ve had no fear. I tend to plunge into projects before I even really know how I’ll actually make them happen. It has taught me to be brave, which is great. Unfortunately, it has also taught me to be somewhat of a loner because (blessedly) most people don’t work at the pace or with the same energy I do. That’s why, when I started my company almost 7 years ago, I pretty much did “it all” by myself. I was a one woman show.

Once the company grew to a point where it was humanly impossible for one person to run it all alone, I had to bring on support staff to help with that. What that meant for me was that I had to learn to let go and “give” part of my projects, tasks, dreams, even trust to other people. In the beginning of this process, I was a horrible micro manager. Turning things over was hard. It took a long time to trust that someone else could handle delegated tasks without me. What I've come to realize over the past several years is that the people on my support staff are, hands down, my most valuable business asset. They are committed to my business and my success and they make me look good every day. That value to me is priceless. Realizing that has made me take better care of them and make sure they know how important they are to me often.
 
You’re an independent contractor. As a direct seller, you work alone. Except, if you’ve been doing this for any time at all, you know you don’t. Your business is more dependent on others than mine is. You depend on your hosts to partner with you to create successful parties. You depend on the passion your guests have for your products. And if you’re a leader, you depend on your downline, quite literally, for your income.
 
So ask yourself today, “What do I do, on a consistent basis, to take care of my most valuable commodity?”
 
  • Are you thanking your hosts before, during, and after their parties?
  • Are you appreciating your guests by providing them with an experience that’s fun and fulfilling at your parties?
  • Do you create a team for your downline that supports their growth and learning continually?
I promise you, as you shift your focus from what you are doing on your own and focus on how you can impact and support the human commodity in your business, everything you’ve dreamed your direct sales business could ever be will begin to unfold for you.
 
How do you take care of the people in your business?
 
 



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Julie Anne Jones is a direct sales corporate consultant, coach, and trainer, and the CEO of Julie Anne Jones, Inc. She is known for her authentic and easy-to-use scripting and specializes in specific systems, language, and tools for success in direct sales. To learn more about Julie Anne and her products and services, and to read her weekly blog posts, visit her at www.julieannejones.com.


 

Do You Focus on the 99% or the 1%?

Thursday, April 19th, 2012

A few weeks ago I had an aha moment. Here's the Reader's Digest version (and I promise, I'll get to why this is relevant to you and your direct sales/home party plan business before I'm done). About a year and a half ago, a very close friend of mine "unfriended" me in real life. She didn't literally say "we're not friends any more" but when I found out through a status update on Facebook one Saturday morning that she was getting married that day (and that was the first I was hearing about it), it became pretty clear to me that I was no longer in her inner circle. This all happened during a challenging time for me personally, so of course I took it more personally than I should have. I had pretty much gotten over it and moved on, content with our casual interaction, until I found out a few weeks ago (again through Facebook) that she'd had her baby earlier that week.

That really stung.

So I called my best, wise friend Sharon, who knows me better than anyone in the whole world. I was complaining about the fact that I can never seem to let go of those relationships in my life that are clearly over and not serving me anymore. And that's where the aha moment comes in. Sharon asked me "Why are you focusing on the 1% whom you think don't like you instead of the 99% who clearly love you? You have over 4000 Facebook friends, for heaven's sake!" That's when it dawned on me that we, as direct sellers, do this all the time.

Think about it. You come to the end of your home party and out of the three people you invited to book a party, two enthusiastically said "yes" and one rudely said "no." Which one do you obsess over on your drive home? The 1%, right! That's crazy.

Here's the second aha moment I had when this happened that may help you to shift that focus. I realized (with Sharon's help) that the end of our friendship had nothing to do with me. My personality was no different on the day my friend chose to walk away from our friendship than it had been during the previous four years when she seemingly adored me. Nothing earth shattering had happened. I didn't steal her money or shoot her dog. And the truth was, this wasn't about me at all. It was simply a fact that she'd shifted and that I was no longer a good fit for her in her life.

When someone tells you "no" in your direct sales business, it's never, ever about you (I can just about guarantee you of that). It doesn't mean they hate you or you've done something that caused them to say no. It means they're insecure about their ability to do what you're asking, or they think they're too busy or they don't know enough people or they'll let you down or it's too much work. All of those reasons have everything to do with them and nothing to do with you. And when you tell yourself anything else, you're focusing on the 1% instead of the 99%.

Do yourself a favor right now. Take out a 3X5 index card and write on it, in big, bold, black letters, "99%." And put it up where you can see it in your office space. Every time you look at it, let it remind you of all that you're doing right and all of those customers, team members, and hosts who adore you and all that you do. It's a simple shift that could make a huge difference in your business (and your life).



WANT TO USE THIS ARTICLE IN PRINT OR ONLINE?

You may, as long as you do not alter it and include the following information (with active links as appropriate)

Julie Anne Jones is a direct sales corporate consultant, coach, and trainer, and the CEO of Julie Anne Jones, Inc. She is known for her authentic and easy-to-use scripting and specializes in specific systems, language, and tools for success in direct sales. To learn more about Julie Anne and her products and services, and to read her weekly blog posts, visit her at www.julieannejones.com.

If You Don’t Ask, They Can’t Say Yes!

Tuesday, January 3rd, 2012

I love to sing. I grew up going to my mom's Sweet Adelines rehearsals and I'm sure that's one reason why. Sweet Adelines, International is an organization that encourages women of all ages and talent ranges to come together and sing accapella, barbershop harmony. I've sung in choruses and quartets most of my adult life and I'm currently back in our small local chorus after being gone for several years. I didn't realize how much I'd missed it until I came back. It feeds my soul and I adore the other women with whom I sing each week. It's a very small chorus and we've struggled with attracting new members for years. Walla Walla is a small town and I'm sure the main reason we don't have more members is because the women who would love to sing with us don't know about us (or how much fun we have).

What does this have to do with your direct sales business? Glad you asked. I want to share a story about "making the offer" that will probably make you feel better about yourself (and it's a little embarrassing, given what I do for a living, which is to teach others how to "make the offer," but I'm willing to look stupid to help you get my point). Here's my story.

I have a good friend here in town named Carey Adams. I've known her for years, mostly because she's a CAbi representative. CAbi is a direct sales/home party plan company that sells some of my favorite clothes. (I'm one of Carrie's best customers). Carrie is loud and funny and sometimes outrageous, just like me. I really adore her. Apparently, she also loves to sing. I've known her for years and never knew this about her until I casually mentioned that I sing in the local Sweet Adelines chorus about three months ago. She told me her dad had sung barbershop with a men's chorus in Chicago when she was growing up there as a kid and that she had studied vocal jazz in college. So not only does she sing, but she sings really well.

Now, you're probably thinking "Oh, so once you learned that, not only did she love to sing, but she also grew up around barbershop singing, you invited her to come sing with you, right?"

Nope. And do you know what? I looked at Carrie and thought to myself, "She's way too busy to get involved in this and I'm sure she'll say no if I invite her to come to a rehearsal, so I'm not even going to ask." I know, I know. I'm mortified to admit that I did pretty much everything I'm always telling you NOT to do. Here's a list, in case you're keeping track:

  • I prejudged her based on what I knew about her (which, as it turns out, wasn't much)
  • I didn't make the offer because I was afraid of rejection
  • I assumed I knew what was best for her and basically made the decision for her by not offering
  • I (almost) missed an opportunity to enrich both of our lives

Luckily, this story has a happy ending. My friend and fellow chorus member Lynnette also loves CAbi clothes and attended my CAbi home party last September. Apparently Lynnette reads this blog and knows how to make the offer without being pushy, because she did everything right. She found out Carrie loved to sing, stepped right up and said, "Oh, you should come sing with us. We have a great time and we'd love to have you!" Much to my amazement (and chagrin), Carrie looked her dead in the face and shouted, "I'd LOVE TO!!"

Carrie will be the newest member of our chorus this month and she's also agreed to room with me when we go to our regional competition in April. She's brought new energy to rehearsals, is helping us get the word out about our upcoming membership drive (with her extensive background in radio advertising), and is inviting others she knows to join us as well. If I know her like I think I do, she could single-handedly double the size of the chorus this year.

So the moral of the story is this: Next time you're tempted to offer your opportunity, the chance to book a party, or your products to someone, remember this simple phrase, "If you don't ask, they can't say yes". You never know where it may lead.



WANT TO USE THIS ARTICLE IN PRINT OR ONLINE?
You may, as long as you do not alter it and include the following information (with active links as appropriate):

Julie Anne Jones is a direct sales corporate consultant, coach, and trainer, and the CEO of Julie Anne Jones, Inc. She is known for her authentic and easy-to-use scripting and specializes in specific systems, language, and tools for success in direct sales. To learn more about Julie Anne and her products and services, and to read her weekly blog posts, visit her at www.julieannejones.com.