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Archive for Relationship Building – Page 2

If You Don’t Ask, They Can’t Say Yes!

Tuesday, January 3rd, 2012

I love to sing. I grew up going to my mom's Sweet Adelines rehearsals and I'm sure that's one reason why. Sweet Adelines, International is an organization that encourages women of all ages and talent ranges to come together and sing accapella, barbershop harmony. I've sung in choruses and quartets most of my adult life and I'm currently back in our small local chorus after being gone for several years. I didn't realize how much I'd missed it until I came back. It feeds my soul and I adore the other women with whom I sing each week. It's a very small chorus and we've struggled with attracting new members for years. Walla Walla is a small town and I'm sure the main reason we don't have more members is because the women who would love to sing with us don't know about us (or how much fun we have).

What does this have to do with your direct sales business? Glad you asked. I want to share a story about "making the offer" that will probably make you feel better about yourself (and it's a little embarrassing, given what I do for a living, which is to teach others how to "make the offer," but I'm willing to look stupid to help you get my point). Here's my story.

I have a good friend here in town named Carey Adams. I've known her for years, mostly because she's a CAbi representative. CAbi is a direct sales/home party plan company that sells some of my favorite clothes. (I'm one of Carrie's best customers). Carrie is loud and funny and sometimes outrageous, just like me. I really adore her. Apparently, she also loves to sing. I've known her for years and never knew this about her until I casually mentioned that I sing in the local Sweet Adelines chorus about three months ago. She told me her dad had sung barbershop with a men's chorus in Chicago when she was growing up there as a kid and that she had studied vocal jazz in college. So not only does she sing, but she sings really well.

Now, you're probably thinking "Oh, so once you learned that, not only did she love to sing, but she also grew up around barbershop singing, you invited her to come sing with you, right?"

Nope. And do you know what? I looked at Carrie and thought to myself, "She's way too busy to get involved in this and I'm sure she'll say no if I invite her to come to a rehearsal, so I'm not even going to ask." I know, I know. I'm mortified to admit that I did pretty much everything I'm always telling you NOT to do. Here's a list, in case you're keeping track:

  • I prejudged her based on what I knew about her (which, as it turns out, wasn't much)
  • I didn't make the offer because I was afraid of rejection
  • I assumed I knew what was best for her and basically made the decision for her by not offering
  • I (almost) missed an opportunity to enrich both of our lives

Luckily, this story has a happy ending. My friend and fellow chorus member Lynnette also loves CAbi clothes and attended my CAbi home party last September. Apparently Lynnette reads this blog and knows how to make the offer without being pushy, because she did everything right. She found out Carrie loved to sing, stepped right up and said, "Oh, you should come sing with us. We have a great time and we'd love to have you!" Much to my amazement (and chagrin), Carrie looked her dead in the face and shouted, "I'd LOVE TO!!"

Carrie will be the newest member of our chorus this month and she's also agreed to room with me when we go to our regional competition in April. She's brought new energy to rehearsals, is helping us get the word out about our upcoming membership drive (with her extensive background in radio advertising), and is inviting others she knows to join us as well. If I know her like I think I do, she could single-handedly double the size of the chorus this year.

So the moral of the story is this: Next time you're tempted to offer your opportunity, the chance to book a party, or your products to someone, remember this simple phrase, "If you don't ask, they can't say yes". You never know where it may lead.



WANT TO USE THIS ARTICLE IN PRINT OR ONLINE?
You may, as long as you do not alter it and include the following information (with active links as appropriate):

Julie Anne Jones is a direct sales corporate consultant, coach, and trainer, and the CEO of Julie Anne Jones, Inc. She is known for her authentic and easy-to-use scripting and specializes in specific systems, language, and tools for success in direct sales. To learn more about Julie Anne and her products and services, and to read her weekly blog posts, visit her at www.julieannejones.com.


From Information Delivery to Information Gathering

Thursday, November 10th, 2011

Last week I wrote a blog post about a new way to conduct a direct sales opportunity event. It focused on getting as much information about the prospects' needs as possible and then sharing your opportunity from the perspective of "what's in it for them." I've gotten quite a bit of feedback on that post, and it was a real eye opener for lots of you.

As direct sellers, it's natural for us to want to share our enthusiasm for our business opportunity, our products, our party experience, and our companies. While I completely agree that this is a very important skill for you to master, unfortunately it can too often lead to information overload for the person with whom we're sharing, especially if this is where you start. Even though it comes from your best intentions, the need to tell people everything you possibly can about your business is most likely sabatoging your success as a direct seller.

I'd like to encourage you to think about your intention for sharing, whether it be about your opportunity, your products, or booking a direct sales home party with you. I would hope that you're sharing because you truly believe what you're offering could impact that person's life in a positive way. If that's the case, doesn't it serve you to find out exactly how that might happen? The only way to do that is to move from information delivery to information gathering when you share.

If you start by asking questions and determining exactly why the other person could use what you're offering, you can deliver your information in a much more relevant and comfortable way for both of you. Start by asking questions and really listen to what they're sharing. Then you can tailor your delivery to their needs, not yours. 

This is generally easier said than done, because as human beings we're usually much more concerned with our own needs and agenda, whether we choose to admit that or not. So I want to invite you to get amnesia about your own life and needs, even what you see as possible for the person with whom you're talking, and focus like a laser beam on what they need and want. And once you're sure you're really clear about that, share only what's relevant to them and nothing else.

It's a small shift that will produce huge results in your business as well as your life.



WANT TO USE THIS ARTICLE IN PRINT OR ONLINE?
You may, as long as you do not alter it and include the following information (with active links as appropriate):

Julie Anne Jones is direct sales corporate consultant, coach, and trainer, and the CEO of Julie Anne Jones, Inc. She is known for her authentic and easy-to-use scripting and specializes in specific language and tools for success in direct sales. To learn more about Julie Anne and her products and services, and to read her weekly blog posts, visit her at www.julieannejones.com.


A New Take On Direct Sales Opportunity Events

Thursday, November 3rd, 2011

If you've been in direct sales for any length of time at all, you've probably either attended or hosted an opportunity event. To be totally honest (and you know you can count on that from me no matter what), most people shy away from these meetings like the plague, especially if they're being invited to attend as a participant. It's because they're afraid they'll be leveraged to join and they're not at all sure that's something they want to do.

Think about the nature of an opportunity event for a second. It's designed to help someone determine if your opportunity is right for them. Now think about how these events are typically run. From pretty much the beginning of the event, it's generally about the reason the facilitator thinks the guests are there – namely to learn all about their opportunity and decide to sign up.

I'm here to tell you, the reason anyone is sitting at an opportunity event is to discover what would be different in their life if they did decide to sign up. Not the finer details of your compensation plan, how great your products are, or even what it takes to get started. They want to know what's in it for them. Specifically.

So today I'm going to give you a completely different take on how you facilitate these events. What you'll probably notice right away is that the order of the below seems backwards. That's because I want you to focus about 75% of your energy on your participants' agenda and only about 25% of your time on your own information. And the beautiful thing about this is that it not only feels much more comfortable for your participants, but also for you. And if you're more comfortable, the whole evening will be more relaxed.

To begin with, adopt the mantra, "It's not about me." And act from that perspective all evening long.

Here's my 7 step outline for a successful opportunity event:

1. Ask Questions

Yep, I want you to start by asking them questions. That way they'll be clear that you're interested in them and their needs. And please make sure the questions aren't a veiled attempt to get them to talk about your agenda. Here's a list of questions that will get your prospects talking about what's important to them. Use these or come up with your own. Just remember, you're trying to discover what it is about their life that your opportunity could improve.

  • Why did you come tonight?
  • What do you love most about your life right now?
  • What is the most important thing in your life?
  • If I could wave a magic wand and change something in your life, what would you change?

2. Learn About Them

This is the natural progression to step number one. Once you ask those questions, PAY ATTENTION! What they share will give you the key to what might make them want to join your team. If their small children are the most important thing in their lives, how could success with your opportunity enhance that area for them? If you could wave a magic wand and erase their debt, how can your opportunity help? Remember, you're not offering any solutions here, just listening with a keen ear for how you can support them.

3. Tell Your Story

After (and ONLY after) you've learned about them and their agenda for being there that night, it's totally appropriate for you to share your story. Tell them about your first experience with your company, what you loved about it, and your "why" for being in the business. Keep the focus here on your own experience with no hint of leveraging them to step into a decision.

4. Offer Testimonials

This is the part where you share not only your own results, but also the results of others from your team and your company. If you can, tailor these testimonials to their agenda (remember, the ones you spent plenty of time discovering in steps one and two).

5. Share Your Typical Business Day

I love this idea, because it lets them hear about the details of what it takes to "do" your business without feeling like you're telling them what they'll be doing (which makes the assumption that they'll join and makes them uncomfortable). It's a safe way to say, "Let me share with you what a typical business day looks like for me, just to give you a feel for how this business works into my life." They'll naturally overlay that with what's possible for them without you telling them to, don't worry.

6. Answer Their Questions

Now that you know what you need to know about their agenda and you've shared what you think they need to know about yours, it's time to answer any questions they may not have had answered up to this point. Open the floor and let them ask you questions.

7. Give Them Details

Yep, this is last (I told you it would seem backwards). Now that everyone is clear about how this opportunity may (or may not) be a good fit for them, it's time to let them know the details about how they can get started and invite them to step into the solution your opportunity could provide for them. Don't go into too much detail, but share the specifics about how they get started. And stay unattached from the outcome. It's their decision, not yours. If it's right for them, great. If it's not, great. If they can't make a decision, let them keep thinking about it until they're ready. None of those three choices is a direct reflection of you. Period. Remember, it's not about you.

So there you have it. I've probably turned the average opportunity event on it's head, and I know this process works because several of my personal clients have been using it with great results recently. And by the way, this format also works wonderfully during a one-on-one recruiting interview. So I'm anxious to know, what do you think of this idea? Can you see yourself doing this differently at your next opportunity event?



WANT TO USE THIS ARTICLE IN PRINT OR ONLINE?
You may, as long as you do not alter it and include the following information (with active links as appropriate):

Julie Anne Jones is direct sales corporate consultant, coach, and trainer, and the CEO of Julie Anne Jones, Inc. She is known for her authentic and easy-to-use scripting and specializes in specific language and systems for success in direct sales. To learn more about Julie Anne and her products and services, and to read her weekly blog posts, visit her at www.julieannejones.com.